Others Incidents

We are aware of an issue where some QuickBooks Desktop customers are encountering an “Unrecoverable error” when attempting to sync with Method. This has been identified as an issue on the QuickBooks side. Our team is actively working with Intuit to investigate and get it resolved. We will continue to monitor the situation and share updates as soon as more information is available.

Update: We’ve identified the root trigger for the unrecoverable error. Cause: It seems that any Vendor/Customer record that has a contact created in QB file directly (recent ones as old ones seem to work) will cause the SDK to crash when you query that Vendor/Customer. Key Detail: Older records with contacts do not seem to cause the issue — only newly created ones. Workaround (unless anything concerete from QBs): If the Vendor/Customer is created without a contact in QBDT, and the contact is later added via SDK (Method), the record works fine and does not crash (even if edited later in QBDT). Conclusion: The crash occurs only during new creation of contact(s) directly in QBDT for Vendor/Customer records. Creation/updates through SDK are stable.

Resolution: We’ve identified that this issue is caused by a bug on Intuit’s end, and their team is actively working on a fix. To avoid triggering the error, please add new contacts in Method rather than in QuickBooks Desktop, as this does not cause issues. If you need further help, please reach out to our Support team or refer to this Help Center article for detailed steps and assistance: https://help.method.me/en/articles/12534424-quickbooks-desktop-unrecoverable-error